Cancellation and Refund
Cancellation and Return Policy
Cancellations can be done prior to commencement of the installation services no later than 24 hours before the date on which we agreed to commence the installation services. You can call us or write to us giving us the installation order number. We will confirm your cancellation in writing to you and reschedule the service for a later date. If you want to return your product, we will give you full refund if confirmed before installation service has been scheduled.
In the event that the cancellation or return request is made when our installation co-workers have arrived at your premises, this will incur cancellation charges.
Our rights to cancel and your rights to a refund
We may have to cancel or postpone an order for the services, if an event beyond our control occurs and we are unable to remedy the situation within a reasonable time, or the key personnel or key materials necessary to provide the services are unavailable. We will promptly contact you to reschedule. We may also cancel the contract for services at any time (with immediate effect by giving you written notice) if you break the terms of our contract in any material way and you do not correct or fix the situation within a reasonable time of us writing to you and asking you to do so.
We will supply the services to you on the date agreed with and will make every effort to complete the kitchen installation services on time. Our installers will need access to the area where the work is to be carried out to provide the services. If you do not allow access to our installer, we may suspend our work. We will not be responsible for any consequences you suffer where you have not provided access.
Our installers will be required to use your washrooms while being at work at your premises, for which you need to provide the amenities and agreeable to use them at free will. Installers will be taking tea and lunch breaks with prior intimation to you.